MILLIRE 2021 ANNUAL REPORT

31 MİLLİ RE ANNUAL REPORT 2021 FINANCIAL STATUS RISKS AND ASSESSMENT OF THE GOVERNING BODY UNCONSOLIDATED FINANCIAL STATEMENTS TOGETHER WITH INDEPENDENT AUDITORS’ REPORT THEREON CONSOLIDATED FINANCIAL STATEMENTS TOGETHER WITH INDEPENDENT AUDITORS’ REPORT THEREON RESEARCH & DEVELOPMENT ACTIVITIES Under the Company’s ongoing digital transformation project, migration of work processes, whose procurement and phasing were completed in 2019, to the automation application started with the aim of enabling integration of all reinsurance activities carried out at the Head Office and the Singapore branch. Moreover, major steps have been taken with regards to migrating all processes, which have been restructured end-to-end, to a digital platform in order to increase efficiency and create a more agile structure. Analyses and application developments have been carried out for migrating the reinsurance and supporting work processes to the work automation application; analyses and developments of work processes other than the core activities have been completed and introduced for use by business units in 2020 and 2021. Analyses and development of work processes associated with the core activities are in progress. In 2021, work was initiated for consolidation of the data stored on systems associated with reinsurance activities in the data warehouse and for their visualization on the business intelligence application. Business intelligence application screens have been designed and will be in use in 2022. With the aim of enhancing the Company’s operational efficiency through automation of operational activities, work was started in the second half of 2021 on Artificial Intelligence (AI) and Robotic Process Automation (RPA). Upon preparation of the necessary infrastructures for RPA, necessary steps have been completed and RPA went live, thereby supporting improvement of service processes. RPA initiatives will be carried on in 2022.